Bill Capraro, President and CEO of CIMCO Communications explains how to create a sustainable strategic plan in Smart Business July issue

Oakbrook Terrace, IL, July 1, 2009 - CIMCO Communications, announced today that Bill Capraro, President and CEO, was asked by Smart Business to provide his perspective about the importance of strategic planning during unstable times.

“A good strategic plan takes into account all components of a business, from customers and employees to processes and systems,” said Capraro. “Customers constantly evolve, and it’s your job to adjust to their needs with new technologies and new processes.”

Capraro offers suggestions on how to build a solid strategic plan that encompasses ‘out of the box’ thinking to sustain long-term initiatives. He explains how improving internal processes should stem from external feedback—the customers’ point of view.

He continues by identifying ways to grow and expand a business organically through acquisitions, product changes and customer loyalty programs that span across all levels of a company. He reminds readers that success hinges on the ability to change your path not your destination.

Mr. Capraro founded CIMCO Communications in 1985. His experience, leadership and knowledge of the telecommunications industry has provided the company the expertise and tools to become the largest privately held technology solutions provider in the Midwest. His interview can be found in the insights section of Smart Business journal. He can be reached at

About Smart Business:

Smart Business, a national management journal for corporate growth, with local business coverage, is published monthly by Smart Business Network headquartered in Cleveland.

About CIMCO Communications, Inc.

CIMCO Communications has been providing integrated communication services to businesses in the Chicago area for 24 years. CIMCO combines its scalable, stable data and voice infrastructure with technologically diverse expertise to provide a broad suite of products and services. Customers experience the passion for extraordinary service in the responsible, knowledgeable and person-to-person way CIMCO meets their needs. For more information, see

For more information, contact:

CIMCO Communications
Kris Wedeven, 630.691.8080