CIMCO Communications Partners with Gerber Collision & Glass to Provide IP Talk for Forty-Six Locations
Oakbrook Terrace, IL, February 13, 2008 - CIMCO Communications, a leading provider of data and voice solutions, strengthened its relationship with Gerber Collision & Glass, by upgrading its current voice and data services to CIMCO’s IP Talk solution. The company will soon benefit from IP Talk as it rolls across all forty-six locations throughout the United States. CIMCO IP Talk not only offers features that are better suited for Gerber’s needs, but it will consolidate the number of vendors used in their multiple locations to one main source for its voice, data and Internet services.
Started in 1937, Gerber Collision & Glass has experienced exponential growth and has earned its reputation through its highly-regarded work ethics and dedicated team of more than 1,000 employees nationwide. With the company’s US headquarters in Skokie, Illinois, and operations in seven states, Gerber Collision & Glass needed a better voice and data solution that would be able to handle the growing requirements of its nearly 50 repair centers, now and into the future. Moreover, the solution needed to offer the strength, stability and security necessary to support all its locations from a single source effectively and affordably.
“Dealing with a myriad of vendors daily across the country to trouble shoot, install or repair ongoing voice and data issues became a full time job,” said Tim O’Day, Chief Operating Officer of Gerber Collision & Glass. “We needed a better system to handle the needs of our locations and a primary partner who could come in and take over the daily task of servicing our connectivity requirements while maintaining the integrity of our business communications.”
CIMCO quickly performed a needs analysis resulting in the recommendation to upgrade to IP Talk, this solution would resolve any outstanding issues and restore productivity by eliminating the list of vendor contacts originally contracted. CIMCO’s IP Talk provides unique features such as “follow the sunset” call coverage which extends the company’s customer service capabilities by transferring East coast calls after hours to West coast locations. In addition, the solution minimizes expenses by utilizing existing PBX systems and incurring only the cost for replacement phones.
“Gerber Collision & Glass gave CIMCO the opportunity to manage a vital part of its business; its ability to communicate effectively,” said Bill Capraro, president and CEO of CIMCO. “IP Talk is the right solution that meets the challenge by offering the technology, future-proof architecture and host of features that will grow with the company’s changing needs.”
About CIMCO Communications, Inc.
CIMCO Communications has been providing integrated communication services to businesses in the Chicago area for 24 years. CIMCO combines its scalable, stable data and voice infrastructure with technologically diverse expertise to provide a broad suite of products and services. Customers experience the passion for extraordinary service in the responsible, knowledgeable and person-to-person way CIMCO meets their needs. For more information, see www.CIMCO.net.