CIMCO celebrates 20th anniversary providing businesses a customer centric voice and data alternative
Consistent Executive Leadership, High Customer Retention Keys to Company's Success
Oakbrook Terrace, IL, September 7, 2005 - CIMCO Communications today announced its 20-year anniversary as a voice, data and Internet services provider to Midwest businesses. Since the mid-1980's, CIMCO has been served by the same executive management team and has never been subject to a merger nor acquisition. CIMCO maintains a 98 percent customer retention rate, among the highest in the voice and data communications industry.
In 1985, CIMCO CEO Bill Capraro recognized the significant opportunity that was developing within the telecommunications industry. The Telecommunications Act of 1984 had provided for the deregulation of the long distance market and opened the door for competition. With significant risk, due to the tremendous volume commitment required by AT&T, Capraro formed CIMCO Communications and became one of the first long-distance, Software Defined Network (SDN) resellers.
With aggressive volume commitments to meet and few customers, Capraro capitalized on one fundamental philosophy - customer service. The business strategy behind selling SDN was to provide customers with a high quality network at competitive prices and enhance that with exceptional customer service. By focusing on larger business customers, Capraro recognized that he could afford to offer the resources to truly add value to customers and maintain a profit margin.
"CIMCO has been able to adapt quickly to the trends in the industry because of our experienced people and variety of partnerships," Capraro said. "We have been able to leverage these strengths as well as our loyal customer base into a very successful business model. CIMCO has continued to enjoy success while many other integrated communications providers have not survived."
Over the years, CIMCO's core strategy has not changed. CIMCO has expanded its product offerings to include voice services, data products and an ever-expanding portfolio of Internet access, network enterprise solutions, and managed IT services. CIMCO has made prudent capital investments to remain competitive in the market while ensuring customers have access to the highest levels of technology. However, the key to CIMCO's success has remained in its commitment to customer service.
Capraro added: "We have been successful hiring talent from large organizations because CIMCO offers them the opportunity to be part of a company that has proven its dedication to servicing customers exceptionally well along with the added benefit of being in a financially stable environment."
About CIMCO Communications, Inc.
CIMCO Communications has been providing integrated communication services to businesses in the Chicago area for 24 years. CIMCO combines its scalable, stable data and voice infrastructure with technologically diverse expertise to provide a broad suite of products and services. Customers experience the passion for extraordinary service in the responsible, knowledgeable and person-to-person way CIMCO meets their needs. For more information, see www.CIMCO.net.