Proactive Monitoring of Customer Level Services Stops Problems before They Start
CIMCO's Surveillance and Network Management Center is primed to disarm network threats before they can become reality. CIMCO's philosophy of mission-critical support hinges upon early stage detection followed by swift resolution, thereby minimizing the risk of service interruptions and maximizing the flow and control of your voice and data 24x7. Constant, proactive surveillance achieves that goal, keeping all network infrastructure and customer level services in top condition. Preemptive detection is imperative to restore any service interruptions so you may never even realize one occurred.
Features
- Proactive monitoring of physical and logical layers at all times by certified CIMCO experts
- Proactive customer notification of service interruptions off-hours
- Constant, direct expert monitoring of backbone equipment and facilities at both layer 2 (Data) and layer 3 (Network)
Benefits
- No other carrier provides customer notification at such a granular level
- CIMCO extends its own certified staff off-hours to provide seamless support
- No other carrier monitors the customer's physical circuit and port level for errors, as well as the IP level for congestion, dropped packets and other IP issues
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